Automated customer service solution available 24/7
KODA Platform bots work around the clock, they cut the waiting time on the hotline to zero, take the heat of consultants and handle independently up to 90 percent of the cases that so far had to be dealt with by a human. Bots save you time and money.
KODA Platform implementation in numbers
Automate Even 90% of Customer Service Questions
Fully Functional Bot Implementation in 24h
Reduce customer service agents workload by 50%
We started working with KODA because I trust my intuition that has never led me astray. Obviously, facts matter too. From our very first meeting, we felt that KODA had a lot of experience and a partner-like approach, and the numerous recommendations only confirmed that it was a good idea to start working together.
Increase You Customer Service Satisfaction
Chatbots & Voicebots are here to represent your company. With proper training they can understand & solve even 90% of all cases you customer service agents deal with. In more complex cases, the KODA Platform redirects the customers to your team members. This can be done directly in our system or by integration with the contact center software of your choice.
Integration with Your Contact Center
If You use customer service software to manage the tasks, the KODA Platform can be easily integrated with it. Your team will see the bot-customer conversation history and take it over at a predefined or ad-hoc moment, using the same technology, same device, without any interruptions.
KODA Live chat – ease of online conversations
The KODA Platform is equipped with a live-chat system allowing human-to-human conversation in the same system. Having no contact center system is no longer a problem. KODA Live chat will meet your most important needs, such as queue or agent availability management.
They trust us
Why do businesses opt to employ KODA Bots in customer service?
Quality customer service is the best marketing. So it makes sense to personalize and intelligently automate it, allowing your clients to get answers to their questions even faster.
Chatbots and voicebots contribute to dealing with staff turnover and are a sound investment in the future
A bot will handle as many conversations as you need at any given time. Hundreds, thousands of contacts in parallel are not a problem.
Once developed, a chatbot or voicebot can work in any communication channel.
A conversation with a chatbot up to three times cheaper than with a consultant.
The KODA team assists in the development strategy creation and the ongoing optimization of conversation scenarios.
Chatbots & Voicebots can communicate in your language of choice. The decision is up to you. The advanced AI will manage it.
Example case studies
Player.pl – chatbot for customer service, fully integrated with Salesforce
55% of cases
Biedronka – chatbot for the employees of the largest employer in Poland
of cases solved independently
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