Chatbots and voicebots in internal communication
Every business with at least several employees has its own way to communicate internally. From IM groups like Skype or WhatsApp, to business messengers like Slack or MS Teams, to advanced project management systems like Jira. Improve the internal communication with advanced usage of chatbots & voicebots.
KODA Platform implementation in numbers
Automate Even 70% of Questions in the First Week of Operations
Fully Functional Bot Implementation in 24h
Reach Up To 93% of Automatically Answered Questions
Our chatbot “Zosia” helps HR become more accessible to employees and provides immediate answers to frequently asked questions. It helps to save the HR department time for more demanding tasks, like employee development. The employees can ask questions anonymously & this encourages them to ask the chatbot more difficult topics, for example, related to unpaid leaves. You can say that “Zosia” is simply a virtual HR employee, ready for 24/7 days a week to help employees.
How do businesses use bots to communicate with their employees?
Chatbots are most often mentioned when it comes to customer service. Yet, communication processes in any company are not limited to customers. Successful internal communication is much easier to achieve with a smooth flow of information between the company and its employees.
This is why chatbots accessed via a dialog box or voicebots – via a phone number are becoming more and more popular with employers. They serve as a solution that brings together the needs of information-seeking employees and reduces the handling time of employers’ questions.
Introducing them to the most important procedures, directing them to the right people or teams.
Reporting purchasing needs
Ordering business cards, reporting equipment issues or requests for consumables
Its format and content tailored to specific positions, fields of expertise, or seniority
Employee polls and satisfaction surveys
One-off, periodic, or related to any aspect of work or event that has taken place
Occasional contests, polls, environmental initiatives, voting on issues important to each employee
Bboth for new joiners and those who are interested in developing their careers in new areas or at higher levels
Answering HR questions
How many leave days are left, information on employee benefits, tips on social program opportunities
What is the current stage of a case or of a specific project
About the offer, products, updating employees on news in the organization and the offer
Internal communications and HR implementations
Chatbot gave us a chance to support a significant number of employees who, for various reasons, would not be able to get help, for example, via a social hotline. At the same time, we achieve other goals. The chatbot works quickly & is available 24/7. It keeps the standard of communication, enables content personalization & optimizes work time. The tool turned out to be extremely valuable, being agile & having the ability to support the company’s communication in difficult, pandemic times.
Example case studies
Player.pl – chatbot for customer service, fully integrated with Salesforce
55% of cases
Biedronka – chatbot for the employees of the largest employer in Poland
of cases solved independently
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