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    KODA / Products & Solutions / Chat automation /

    The power of contextual communication

    Go beyond scripted responses – leverage real-time data and user history to provide a truly personalized experience. Imagine a chat that remembers your client’s interactions, anticipates their current needs, and offers relevant solutions. This is the future of communication.
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    A shopping cart screen showing a laptop in the cart. A chat bubble with a friendly reminder to buy a laptop bag appears at the bottom.

    Personalized interactions with adaptive technology

    Our adaptive chat feature allows you to connect with your website visitors on a deeper level, fostering meaningful interactions that drive conversions and enhance customer satisfaction.

    Drive conversions & sales

    A product page showing a white backpack. A chat bubble with a friendly greeting appears at the bottom, suggesting the backpack is a perfect match for the user's new laptop.
    • Upsell recommendations
      Recommend complementary products to customers who have added items to their carts, increasing average order value.
    • Abandoned cart rescue
      Proactively engage with hesitant customers offering incentives to complete their purchase.

    Reach the right audience

    A product page showing face cream. A chat bubble appears at the bottom offering an exclusive 10% discount for Instagram followers, valid for today only.
    • Contextual promotions
      Capture attention and drive sales by displaying targeted promotions based on the product page being viewed.
    • Campaign-specific offers
      Drive conversions by offering targeted discounts to users who land on your site from specific marketing campaigns.
    • Browser tab notifications
      Keep users engaged with browser tab notifications, providing updates and reminders.

    Elevate experience

    Product page showing a white sneaker. A chat bubble appears at the bottom offering a 15% discount on the sneakers with the code SPRING15, valid for today only.
    • Interactive triggers
      Deliver contextual messages based on various user interactions, such as form submissions, button clicks, and page visits.
    • Context-aware messages
      Deliver dynamic chat messages based on user actions and website context, ensuring timely and relevant support.
    • Welcome back messages
      Greet returning visitors with personalized messages, offering relevant product suggestions or support.

    Customize & Empower

    A chatbot interface showing white and dark mode.
    • Seamless customization
      Tailor the chat window’s appearance to match your brand aesthetic.
    • Accessibility at its core
      Empower users with accessibility settings for a more inclusive experience including light and dark mode.
    • Device-optimized communication
      Adapt chat interactions to the user’s device, providing an optimized experience.
    A product page showing a white backpack. A chat bubble with a friendly greeting appears at the bottom, suggesting the backpack is a perfect match for the user's new laptop.
    A product page showing face cream. A chat bubble appears at the bottom offering an exclusive 10% discount for Instagram followers, valid for today only.
    Product page showing a white sneaker. A chat bubble appears at the bottom offering a 15% discount on the sneakers with the code SPRING15, valid for today only.
    A chatbot interface showing white and dark mode.
    Benefits

    Unlock growth

    Reduce cart
    abandonment     rates

    Increase average
    order value

    Increase conversion
    rates

    Improve customer
    satisfaction

    Gather valuable
    insights

    Maximize marketing
    efforts

    Example use cases

    Adaptive chat technology empowers businesses to craft personalized chat strategies addressing their specific needs and goals. See example use-cases of tailored conversations.

    Healthcare

    Patient logs into their healthcare provider’s portal but hasn’t scheduled a follow-up appointment after their last visit. Chat reminds about the appointment and offers to assist in scheduling it. 

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    A healthcare provider dashboard with a chat bubble prompting the user to schedule a follow-up appointment.

    Banking

    A customer frequently checks their account balance and transaction history but hasn’t explored other banking services. Chat recognizes regular activity on the account and offers tips on better managing his finances.

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    A bank account dashboard with a chat bubble offering financial tips and information about savings accounts and investment options.

    Telecom

    A customer frequently checks data usage and bills. The chat, recognizing this pattern, proactively suggests plans with more data at a better rate, highlighting upgrade benefits.

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    A telecommunications provider dashboard with a chat bubble offering personalized recommendations for data plans.

    Numbers speak larger than words

    KODA Platform delivers comprehensive performance analytics for your AI-powered automation.

    While standard metrics like message count, user numbers, session duration, and traffic sources are essential, advanced chatbot analytics can provide deeper insights.

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    Image with three white icons and text describing chatbot performance metrics. The icons represent conversation topics,human handovers, and user satisfaction.

    From data to action

    Incorporate KODA insights into your existing analytics, enabling more comprehensive reporting and visualization.

    Looker Studio

    Gain actionable insights into your chatbots and voicebots performance.

    Power BI

    Visualize your chatbots & voicebots statistics with PowerBI integration.

    Tableau

    Unlock the full potential of your AI data with Tableau’s integration.
    See more integrations