Adaptive chats

    The power of contextual communication

    Adaptive chats, unlike traditional chatbots, go beyond scripted responses. They leverage real-time data and user history to provide a truly personalized experience. Imagine a chat that remembers your client’s interactions, anticipates their current needs, and offers relevant solutions. This is the future of communication.


    Personalized interactions with adaptive technology

    Our adaptive chat feature empowers you to connect with your website visitors on a deeper level, fostering meaningful interactions that drive conversions and enhance customer satisfaction.

    Drive conversions & sales

    • Upsell recommendations
      Recommend complementary products to customers who have added items to their carts, increasing average order value.
    • Abandoned cart rescue
      Proactively engage with hesitant customers offering incentives to complete their purchase.

    Reach the right audience

    • Contextual promotions
      Capture attention and drive sales by displaying targeted promotions based on the product page being viewed.
    • Campaign-specific offers
      Drive conversions by offering targeted discounts to users who land on your site from specific marketing campaigns.
    • Browser tab notifications
      Keep users engaged with browser tab notifications, providing updates and reminders.

    Elevate experience

    • Interactive triggers
      Deliver contextual messages based on various user interactions, such as form submissions, button clicks, and page visits.
    • Context-aware messages
      Deliver dynamic chat messages based on user actions and website context, ensuring timely and relevant support.
    • Welcome back messages
      Greet returning visitors with personalized messages, offering relevant product suggestions or support.

    Customize & Empower

    • Seamless customization
      Tailor the chat window’s appearance to match your brand aesthetic.
    • Accessibility at its core
      Empower users with accessibility settings for a more inclusive experience including light and dark mode.
    • Device-optimized communication
      Adapt chat interactions to the user’s device, providing an optimized experience.
    Benefits

    Unlocking growth

    Reduce cart abandonment rates

    Increase average order value

    Increase conversion rates

    Improve customer satisfaction

    Gather valuable insights

    Maximize marketing efforts

    Example use cases

    Adaptive chat technology empowers businesses to craft personalized chat strategies
    addressing their specific needs and goals. See example use-cases of tailored conversations.

    Healthcare

    Patient logs into their healthcare provider’s portal but hasn’t scheduled a follow-up appointment after their last visit. Chat reminds about the appointment and offers to assist in scheduling it. 

    Banking

    A customer frequently checks their account balance and transaction history but hasn’t explored other banking services. Chat recognizes regular activity on the account and offers tips on better managing his finances.

    Telecommunications

    A customer frequently checks data usage and bills. The chat, recognizing this pattern, proactively suggests plans with more data at a better rate, highlighting upgrade benefits.