KODA Chatbot

    KODA Chatbot implementation in numbers

    Answers Up To 88%
    of Clients’ Questions

    60% of users returns to chatbot

    Fully Functional Chatbot Implementation in 24 Hrs

    Responding effectively to concerns from our audience has always been a priority for us. The launch of chatbots to support users – in collaboration with KODA – has been a natural step in our development.

    What is a chatbot?

    A chatbot is an interactive software that supports communications in business processes. Both external processes – with active and potential customers, users; and internal – with employees, colleagues and business partners.

    How can a chatbot help you?

    Chatbots are used in every industry, in virtually every business process that needs a quick exchange of information. They are often called smart assistants, virtual salespeople or automated consultants.

    One bot ready to work across multiple channels

    Today, bots are available across multiple communication channels – wherever it is possible to exchange information via text or voice. With the KODA platform, you can easily design bots that are ready to work in these channels. Here are the most important ones

    Example Case Studies

    Wdrożenie - Wirtualni asystenci Player i TVN24 GO

    Player.pl – chatbot for customer service, fully integrated with Salesforce

    Player is a VOD service visited by as many as 7 million viewers every month. The platform offers its customers the latest and classic movies, series and popular TV shows
    Every day, it sends more than
    5,000 messages
    A conversation with the bot takes an average of
    4 minutes
    Chatbot independently solves
    55% of cases

    Biedronka – chatbot for the employees of the largest employer in Poland

    The Biedronka chain has over 70,000 employees in its stores; every day they, have a lot of questions for their employer in Polish and Ukrainian.
    More than 111,000 conversations in 1 year
    More than 32,000 users
    72%
    of cases solved independently

    Call us and find out if you are within the range of the network

    Nexera is revolutionizing the way we use broadband internet. The voicebot built on the KODA Platform allows you to check the availability of the network in a selected location and speeds up the process of reporting failures
    Bot talks for over 2 500 minutes every month
    It correctly recognizes 70% of the provided addresses

    The veritas group is a company that employs babysitters who fulfill orders for the care of the elderly

    The task of the voicebot is to conduct telephone surveys among caregivers about the working conditions and health condition of the mentees.
    Over 1 500 surveys conducted each month
    Average call duration 3:50 minutes

    Contact with us

    You are one step away from separating yourself from the communication community in your organization

    You can contact us and we will prepare a dedicated offer for you.