Automate support
    Boost satisfaction

    Empower your customer service team with Ticket Automation solution. Swiftly address inquiries, slash resolution times and boost satisfaction.
    An infographic showing a curved line connecting various AI models and data sources, including Google Gemini, Azure OpenAI, Claude AI, Mistral AI, websites, documents, systems/databases, and product feed. On the right, there's a window labeled "Client ticket" and "AI generated response", presenting an AI-powered ticket automation.

    Say hello to streamlined customer service

    Our Ticket Automation solution utilizes AI language models to recognize customer intent and tackle your email backlog head-on.

    Make sure no messages go unanswered and no customer is left waiting. By automating repetitive tasks, your team can focus on what truly matters.

    Close-up view of an futuristic abacus with blue and white beads on metal rods representing AI.

    Customer care reimagined

    Streamlined processes

    Our Ticket Automation solution leverages Generative AI technology to recognize customer intent and questions, automating responses. Say goodbye to manual handling and hello to streamlined processes that revolutionize your customer service.

    Enhanced Accuracy

    Our solution ensures unparalleled personalization and accuracy in responses. By combining top-tier LLMs (Large Language Models) with any data source, including internal databases and systems, responses are tailored to each individual inquiry, ensuring relevance and precision.

    Flexible implementation

    Screen from KODA Platform showcasing ticket automation setup options

    Tailored to fit into your existing customer service solution, we offer two automation variants. Ticket responses can be sent directly to the customer for swift resolution, or routed through your customer service platform for agent review and refinement.

    Seamless integration

    Easily integrate our solution with your preferred customer service platform. We offer integrations with leading providers like Zendesk, with more integrations such as HubSpot and Thulium coming soon. Need a custom integration? Just let us know, and we’ll make it happen.

    Screen from KODA Platform showcasing ticket automation setup options

    Integrations

    Zendesk

    Boost your Zendesk experience with Ticket Automation.
    zendesk.com

    HubSpot

    Enhance your HubSpot workflow with our solution (coming soon).
    hubspot.com

    Thulium

    Empower your Thulium account and tackle ticket backlog (coming soon).
    thulium.com

    Contact us

    Unlock efficiency and growth

    Experience the difference with our Ticket Automation solution. Free your agents from mundane, repetitive tasks, allowing them to focus on high-value interactions.