Our clients shape the future

LLM-integrated chatbot providing comprehensive support to platform users. Automatically answers the most frequently asked questions related to the operation and rules of use of the Apilo platform and also supports the onboarding process.

Our chatbot is empowering the customer service team at Discovery’s VOD platform. By autonomously handling inquiries about platform functionality, account issues, and payments, it’s significantly improving response times and reducing the workload of human agents.

A major Polish company with over 70,000 employees has selected KODA to deploy a cutting-edge chatbot for internal communications. Our solution provides employees with instant access to information, streamlining HR processes and enhancing employee satisfaction.

We’ve developed chatbot and voicebot to streamline communication for employees at Bosch und Siemens Hausgeräte – Europe’s leading home appliance manufacturer. These assistants provide quick answers to common queries about employment, improving efficiency and employee satisfaction.

Our chatbot is available to Gamivo customers after they log in to their accounts. Integrated with Zendesk it is designed to lighten the load on human agents by handling customer inquiries and providing support for issue reporting and resolution.

Santander Consumer Bank customers can now benefit from our virtual assistant providing expert guidance on mobile banking, online banking, and available offers. With advanced data anonymization conversations remain completely secure.

Contest chatbots available in the Polish and Czech markets. Simple yet immersive game offered the chance to win vacation vouchers.

Our chatbot seamlessly interacts with customers across Messenger and our mobile app. In just its first year, it handled over 1 million conversations, providing valuable information about our offers, promotions, and loyalty program.

Chatbot designed to assist users in troubleshooting common issues with washing machines, dryers, and dishwashers. Users can receive clear repair tips in text or visual format. If further assistance is needed, chatbot will collect contact information and pass them to a consultant.

Our chatbot has been a game-changer for a popular beer brand’s sweepstakes. By simplifying the entry process, informing winners, encouraging participation, and answering questions, our chatbot has significantly enhanced the overall consumer experience

The Heineken sweepstakes was open to anyone who entered a unique code from under the bottle cap and correctly answered seven quiz questions about music, artists, and festivals organized by the brand.

In 2018, we launched an innovative internal communication project for the bank. Within the first few days, the chatbot on the bank’s intranet reduced the number of calls and messages to the HR department by 40%.

The chatbot is available on the airport’s website, Messenger, and Instagram, providing passengers with real-time flight status updates and assistance with travel arrangements. AI-powered, it offers support for travel planning, while the integration with Skyscanner enables users to search for flight routes and compare prices.

A web-based chatbot available in Polish, English, and Spanish assists freelancers and service providers with everyday topics such as billing, contracts, and account details. When needed, it can seamlessly transfer the conversation to a live agent or allow users to leave a message.

An HR chatbot available on three communication channels—Viber, WhatsApp, and Messenger—and in four languages: Polish, Ukrainian, Russian, and English. Its multichannel and multilingual capabilities enable our client to reach a broad audience and potential employees.

A chatbot that assists WP Pilot VOD platform users by answering questions about payments, available offers, and providing information on special events.

The Messenger chatbot provides the latest offers available at Biedronka supermarkets and assists customer service by responding to the most frequently asked questions.

Project designed specifically for franchisees. Our chatbot provides answers to inquiries about specific situations, assists with order-related issues, and even handles equipment and device malfunctions.

We implemented 3 voice automation solutions: a voicebot for post-sale surveys, a debt collection voicebot, and a voicebot integrated with the Pipedrive system to verify the current status of leads. Their success has paved the way for further process automation within the organization.

A website chatbot that assists candidates in finding job opportunities at PLAY tailored to their preferences. It also provides answers to frequently asked questions about job areas and recruitment policies.

The internal communication chatbot, accessible via the pharmaceutical company’s intranet, provides employees with answers across nine key areas, including HR, administration, and accounting.

The chatbot provided information on concert ticket availability and served as a knowledge base for artists, gigs, and venues. It accurately identified and responded to 94% of the questions asked.

An HR chatbot accessible on three communication channels—Telegram, Viber, and Messenger—and available in Ukrainian and Russian. By leveraging popular messaging platforms across our eastern border, we connect with potential employees in the most effective and simple way.

For several years, we have partnered with Desperados on lottery projects for the Żywiec Group. Our Messenger chatbot streamlines the process by allowing users to easily enter their under-the-cap codes and provides answers to frequently asked questions about the lottery.

In collaboration with a chain of five gym brands owned by Benefit Systems, we developed a multi-brand chatbot accessible via websites and Messenger. It effectively answers customers’ questions for each individual gym brand.

A contest chatbot on Messenger that collects photo entries and provides answers to frequently asked questions about rules, prizes, and contest guidelines.

We designed a bilingual chatbot that supports daily sales and customer service operations. It independently handles 88% of user inquiries and integrates chat functionality with a speech recognition system.

Chatbot and voicebot that make it simple for users to verify internet service availability in their area. Existing customers can also quickly report outages through.

Our chatbot is a go-to resource for advice and inspiration on Semilac nail polish. Users can det personalized recommendations, discover new products, and stay engaged through exciting campaigns.

Our chatbots are empowering residents in three cities to make informed decisions about sustainable heating options. Users can det expert advice on available solutions, renewable energy sources, and terms of cooperation.

Our voicebot is designed to automate telephone surveys with elderly care workers. By efficiently gathering data on patient health and working conditions, we enable our client to monitor care quality and identify areas for improvement.

Strefek, a virtual assistant is designed to streamline daily operations for Benefit Systems gym network partners. From collaboration inquiries to technical support, Strefek provides instant answers and assistance, saving time and boosting efficiency.

Our chatbot, available on the official Wrocław city website, keeps residents informed about the latest events and answers their questions daily. As a pioneering initiative during the COVID-19 pandemic, our chatbot served as a valuable virtual municipal advisor.

A website chatbot addresses common questions about natural gas, procedures, billing, and customer accounts. Integrated with Thulium, it also facilitates contact with a consultant or allows users to leave a request for follow-up.

In partnership with the payment operator Tpay, we’ve created a solution that allows customers to make BLIK payments directly within Messenger. Shoppers can select products and delivery options through chatbot and complete their purchase seamlessly within the messaging app.

Our Messenger chatbot simplifies the contest entry process by allowing participants to submit photos directly. It also provides instant answers to common questions and sends friendly reminders to keep participants engaged.

A Messenger-based contest chatbot that engages users with various game such as bingo or maze, and collects entries through responses to open-ended contest questions.

A culinary chatbot on Messenger and Instagram that provides recipe suggestions based on criteria like preparation time, difficulty, and meal type. It also helps users with code entry and provides information about lottery rules.

Messenger and Instagram chatbot, serving as a culinary advisor that helps users find recipes based on selected ingredients and preferences. It assists with code entry from receipts and provides details about the lottery rules.

The international betting company uses our Messenger chatbot to showcase ongoing promotions for betting on sports, political, and social events. It also invites customers to participate in periodic contests.

In collaboration with five WP News websites, our chatbot sends daily Messenger notifications with the latest news updates and breaking news alerts.

The chatbot enhances tourist services at a popular winter resort, having effectively assisted over 20,000 users with weather updates and recommendations for nearby attractions.

The virtual advisor recommends products from the online store’s inventory and enhances conversion rates for add-on sales, such as insurance and warranty extensions.

A versatile tourism chatbot that uncovers the hidden secrets of Wrocław’s gnomes. It recommends sightseeing routes, provides clues for finding specific gnomes, and engages users with entertaining quizzes and contests.

Chatbot designed to support a campaign focused on debunking climate change myths. With its comprehensive knowledge base and ability to interpret user questions, the chatbot educates users, addresses climate-related concerns, and combats misinformation.

The first Polish tourism chatbot, recognized in the 2017 Rose of the Regions contest, serves as an interactive city guide for tourists from around the world visiting Wrocław.

The interactive zoo guide provides the visitors with information on ticket prices, opening hours and directions. It also talks about the most interesting animals which can be found in the zoo.

A seasonal chatbot that we bring back every winter. It provides information about getting to the ski slope, opening hours, attractions, and other ways to spend time in the area.

The Messenger chatbot provides 24/7 customer service, ready to answer questions about an internet service provider’s offers and services. It can check the availability of services and adapts the offer to the customer’s needs.

Chatbot available on 6 websites, in Polish and English. Integration with the product feed enables bot to find back lighting matching given TV model or matrix. The chatbot also allows checking the status of the package and leaving feedback about the shop.

A chatbot, available on Messenger and the website, presenting the client’s offer, matching products to user requirements, and answering frequently asked questions of electric scooter and bicycle enthusiasts.

Monika works as a virtual assistant for one of the shopping malls affiliated with the international chain of shopping centers in Central and Eastern Europe. Monika knows all about current special offers and answers the most frequently asked questions.

A chatbot informing users about an alternative, environmentally friendly approach to building homes. It showcases designs, provides current prices, and informs about the steps required to construct an energy-efficient house.

Our chatbots in cooperation with ZM Silesia S.A. are primarily promotional and contest chatbots. Besides providing information about available products, they engage customers and, thanks to the option of collecting users’ email addresses, allow for building a contact database

A chatbot on the website that is active during the purchase process and suggests upselling additional services and warranties for products in the shopping cart.

An Australian chatbot that, through integration with the ordering system, allows customers to check the status of their placed orders and shipments. The chatbot is available after logging into the account on the store’s website.

The ferry guide’s web and Messenger chatbot offers its passengers easy access to information regarding ferry travel from Poland to Sweden.

Chatbot was active between 2023 and 2024. Integrated with the client’s system, with the option of anonymizing conversations enabled, so that users can reset and recover their passwords through the tool’s dialogue window. Automatically and randomly displayed verification questions support the process and relieve consultants.

An action-oriented chatbot supporting the ‘Care for Clothes’ campaign. Using image recognition capabilities, the chatbot analyzes a photo of a clothing tag and identifies the laundry instructions for the garment.

One of the world’s first chatbots on Instagram. It engages female consumers by automatically responding to tags in Instastories and answering questions related to hybrid manicure. It inspires with seasonal nail design photos and encourages the purchase of products in the brand’s online store.

Within a month, virtual assistant Julia independently answers questions asked by the audience of the TV news station. It provides technical information about the VOD service from the Discovery Group.

A chatbot that enables making donations of any amount to support a chosen charitable campaign of a foundation through BLIK transfers.

A contest-oriented chatbot supporting a campaign related to the new spring collection. It allows participants to win shopping vouchers for the brand’s store and distributes discount codes to all interested in the campaign.

A chatbot targeted towards users of the Yes2Move platform, which enables professional workouts in the comfort of one’s home. Integrated with the website, the chatbot provides users with personalized exercise recommendations and motivates them to purchase selected packages.

Together with Warka, we created a chatbot for Messenger, which, as part of the Planet of Gamers campaign, enabled the registration of receipts required to participate in the lottery, answered questions about prizes and the rules of the game.

We joined the campaign prepared to celebrate Father’s Day as a technology partner. The campaign aimed to help fathers break the taboo of talking to their pubescent daughters – so that they will be better prepared to do so – without embarrassment, stress or shame.

An action-oriented chatbot that verified submitted receipts and the purchase of a selected product, allowing users to enter a contest path.

The voicebot makes calls to kiosks, stations and outlets working with the courier company. This automated process aims to gain information on the status of specific orders.

Over 150,000 viewers have used the chatbot of the popular entertainment TV channel in five years. They dedicate songs to each other, vote, take part in contests. The chatbot replaced the mobile app and now allows the viewers to interact with what is happening on screen.

A chatbot targeted at both children and their parents, engaging users and encouraging them to participate in contests and promotional activities.

Conrad, the conversational chatbot, talks to candidates applying for seasonal work abroad. It is integrated into the corporate system, where it transfers the collected information, producing a precise profile of the candidate.

Based on certain criteria specified by the user in the conversation, the chatbot allows browsing through the offers of the most popular travel agencies. Its role is to redirect the customer to the page of a specific ad where they can complete their purchase.

Available on many mobile apps, the multi-chatbot offers bike rental in different cities. Fully integrated with Zendesk, it can automatically handle queries sent by users, help them book bikes as well as check and manage their account.

The chatbot on messenger which replies to questions from female clients of a shopping club. It can filter offers in each category by gender, wardrobe type and budget, for example, and displays a results list tailored to the user.

The chatbot provides a calendar of events, lists available packages and allows you to sign up for each event. Runmageddon is a series of annual obstacle races.

The contest chatbot in messenger targeting consumers who bought the brand’s products. The task was to answer two questions and awards comprised tickets to festivals and electronic gadgets.

The chatbot automates customer service and sales for the clothing brand. It answers questions about orders, returns and promotions. It pinpoints to the nearest showroom and attracts customers with the brand’s current offer.

The contest chatbot to celebrate Mother’s Day. It used a mechanism designed to automatically respond to comments published under the brand’s Facebook posts. The participants held out more than 10,000 conversations with the bot.

The chatbot operated during the 2018 FIFA World Cup. It made it possible to subscribe to information on the highlights of the event. The messages it sent out were read by more than 90 percent of the recipients

The contest chatbot operating in Messenger as part of the ‘Czarna Polana’ project, with the developers tackling technology, social media and the innovation around us.

For the purposes of the project, we prepared a unique solution on the automated communication market: the multi-chatbot, accessible to guests of hotels operating under different brands in many cities.

We brought one of the largest telecommunications networks in Central Europe into the world of automated communications. The crucial part involved presenting Play’s offer to individual customers and collecting leads.

The chatbot played an important role in the #zmywamysie campaign promoting make-up removal products. It assisted in e-commerce activities, showcased the brand’s offer and provided personalized discount codes.

The contest to celebrate Children’s Day designed especially for this supermarket chain’s customers. We have used the KODA engage module, which enables a quick (24h) launch and contest management on the KODA Platform.

Integrated with the property broker database, the chatbot helps to filter offers according to the customer’s expectations and helps to select the best matching offer.

Based on the KODA Platform, we built the start-up JoBot24. Our recruitment chatbot helps to find a job via Messenger in 4 minutes. A conversation with the bot results in the creation of a resume, which is matched with current job offers.

The chatbot guides to information requested by the insurance company’s customers. The solution streamlines customer service and marks a significant step towards automating the insurance process.

A messenger chatbot that replies to female customers of a shopping club. Allowing you to filter offers in each category by gender, wardrobe type and budget, for example, it shows a list of results tailored to the user.