Our customers

    Superbet

    The international betting company uses the messenger chatbot to feature ongoing promotions for betting on sporting, political and social events. It also invites its customers to participate in periodic contests

    Biedronka

    The chatbot operating in Messenger communicator shows the always up-to-date offer available in Biedronka supermarkets. It also supports customer service in replying to the most frequent questions.

    Veolia

    The KODA-based chatbots help residents of three cities to find out more about the heating solutions on offer, renewable energy sources and cooperation conditions.

    Veritas

    The purpose of the voicebot is to conduct telephone surveys. Its target group are the elderly care workers employed by our client. The gathered information allows for automatic updates on patient health and working conditions.

    Orlen Paczka

    The voicebot makes calls to kiosks, stations and outlets working with the courier company. This automated process aims to gain information on the status of specific orders.

    Nexera

    The web chatbot and telephone voicebot assist people looking for an internet provider to check the services availability in their location. These companies’ clients can report outages through bots.

    Kubota

    In cooperation with the payment operator Tpay, we have implemented a solution that enables making BLIK payments in Messenger. This popular fashion brand’s customers select a product and delivery method in a chatbot and then complete their purchase directly in a messenger.

    Hi Hybrid!

    One of the world’s first chatbots on Instagram. It engages female consumers by automatically responding to tags in Instastories and answering questions related to hybrid manicure. It inspires with seasonal nail design photos and encourages the purchase of products in the brand’s online store.

    Your Kaya.

    We joined the campaign prepared to celebrate Father’s Day as a technology partner. The campaign aimed to help fathers break the taboo of talking to their pubescent daughters – so that they will be better prepared to do so – without embarrassment, stress or shame.

    Nextbike

    Available on many mobile apps, the multi-chatbot offers bike rental in different cities. Fully integrated with Zendesk, it can automatically handle queries sent by users, help them book bikes as well as check and manage their account.

    Gamivo

    The chatbot, available after logging in to the user account at Gamivo – a game code store. Fully integrated with the Zendesk system. It assists in servicing Gamivo’s customers by taking the workload off the customer service team. It also helps users report and resolve their problems.

    Adamed

    The internal communication chatbot is available to the pharmaceutical company’s employees on the intranet. It answers employees’ questions across nine broad subject areas, including HR, administration and accounting.

    Asbud

    We have designed a bilingual chatbot that supports sales and customer service on a daily basis. It replies independently to 88 percent of questions submitted by users. It integrates text chat functionality with a speech recognition system.

    Żabka

    The single chatbot operates in three communication channels: Messenger and the mobile application. During the first year of its operation alone, it exchanged over 1,000,000 messages with its users about the offer, promotions and loyalty program.

    Atrium European Real Estate

    Monika works as a virtual assistant for one of the shopping malls affiliated with the international chain of shopping centers in Central and Eastern Europe. Monika knows all about current special offers and answers the most frequently asked questions.

    Jeronimo Martins case study

    Jeronimo Martins Polska

    Poland’s largest private employer has opted for KODA’s technology and team to implement a chatbot for internal communication. Over 70,000 employees can quickly get information related to their employment.

    Player

    The chatbot helps the customer service team of the VOD service owned by the Discovery Group in their daily operations. It independently answers questions related to the platform’s functioning or technical issues concerning the account and payments.

    4FUN.TV

    Over 150,000 viewers have used the chatbot of the popular entertainment TV channel in five years. They dedicate songs to each other, vote, take part in contests. The chatbot replaced the mobile app and now allows the viewers to interact with what is happening on screen.

    Port Lotniczy Wrocław

    The chatbot operates on the airport’s website and Messenger. It informs passengers about their flights’ statuses and helps with travel arrangements. The integration with the Skyscanner system allows you to search for flight routes and compare prices.

    Komputronik

    The virtual advisor suggests products available in the online store’s offer. It also improves the conversion of add-on sales, such as insurance or warranty extension.

    Żywiec

    Over the years, we have been boosting a periodic sweepstake held by the popular beer brand. The chatbot helps consumers add codes from under the caps to the raffle. It informs about winnings, prompts for further attempts and answers questions about the campaign terms and prizes.

    Travelplanet.pl

    Based on certain criteria specified by the user in the conversation, the chatbot allows browsing through the offers of the most popular travel agencies. Its role is to redirect the customer to the page of a specific ad where they can complete their purchase.

    Contrain

    Conrad, the conversational chatbot, talks to candidates applying for seasonal work abroad. It is integrated into the corporate system, where it transfers the collected information, producing a precise profile of the candidate.

    Wrocław

    The chatbot operates on the official website of the city of Wrocław. It reports on the most interesting events in the city and answers questions from the residents on a daily basis. It was the first virtual municipal advisor for the COVID-19 pandemic.

    Semilac

    The Semilac chatbot advises, suggests looks and inspires customers. It features information on all products from the popular nail polish brand. Engaged community willingly participates in consumer campaigns.

    Unity Line

    The ferry guide’s web and Messenger chatbot offers its passengers easy access to information regarding ferry travel from Poland to Sweden.

    ZOO Wrocław

    The interactive zoo guide provides the visitors with information on ticket prices, opening hours and directions. It also talks about the most interesting animals which can be found in the zoo.

    TVN24 GO

    Within a month, virtual assistant Julia independently answers questions asked by the audience of the TV news station. It provides technical information about the VOD service from the Discovery Group.

    MOICO

    The Messenger chatbot provides 24/7 customer service, ready to answer questions about an internet service provider’s offers and services. It can check the availability of services and adapts the offer to the customer’s needs.

    Santander Consumer Bank

    In 2018, we designed an innovative project for internal communication in the bank. Already in the first days, the chatbot available on the bank’s intranet reduced by 40 percent the number of calls and messages sent to the HR department.

    UNIQA

    The chatbot guides to information requested by the insurance company’s customers. The solution streamlines customer service and marks a significant step towards automating the insurance process.

    Limango

    A messenger chatbot that replies to female customers of a shopping club. Allowing you to filter offers in each category by gender, wardrobe type and budget, for example, it shows a list of results tailored to the user.

    Vienna Life

    The chatbot on messenger which replies to questions from female clients of a shopping club. It can filter offers in each category by gender, wardrobe type and budget, for example, and displays a results list tailored to the user.

    Runmageddon

    The chatbot provides a calendar of events, lists available packages and allows you to sign up for each event. Runmageddon is a series of annual obstacle races.

    VisitWroclaw.eu

    The first Polish tourism chatbot recognized in the industry’s 2017 Rose of the Regions contest. It is an interactive city guide created for tourists from all over the world visiting Wrocław.

    Benefit Fitness

    Together with a chain of five gyms owned by Benefit Systems, we built a multi-chatbot available on websites and in messenger. It answers gym customers’ questions on behalf of each brand.

    Jobot24

    Based on the KODA Platform, we built the start-up JoBot24. Our recruitment chatbot helps to find a job via Messenger in 4 minutes. A conversation with the bot results in the creation of a resume, which is matched with current job offers.

    Accor Hotels

    For the purposes of the project, we prepared a unique solution on the automated communication market: the multi-chatbot, accessible to guests of hotels operating under different brands in many cities.

    Durex

    The contest chatbot in messenger targeting consumers who bought the brand’s products. The task was to answer two questions and awards comprised tickets to festivals and electronic gadgets.

    Heineken

    The Heineken sweepstakes was open to all those who, after entering the unique code from under the cap, correctly answered 7 quiz questions on music, artists and festivals organized by the brand.

    Zieleniec Ski Arena

    The chatbot supports the tourist service at the popular winter resort. It has already effectively helped more than 20,000 users with weather reports and recommendations of worthwhile destinations nearby.

    Kazar

    The chatbot automates customer service and sales for the clothing brand. It answers questions about orders, returns and promotions. It pinpoints to the nearest showroom and attracts customers with the brand’s current offer.

    Orsay

    The contest chatbot to celebrate Mother’s Day. It used a mechanism designed to automatically respond to comments published under the brand’s Facebook posts. The participants held out more than 10,000 conversations with the bot.

    Onet Sport

    The chatbot operated during the 2018 FIFA World Cup. It made it possible to subscribe to information on the highlights of the event. The messages it sent out were read by more than 90 percent of the recipients

    Żywiec Męskie Granie

    The chatbot informed about the concert tickets availability, served as a knowledge base about artists, concerts and venues. It accurately identified and responded to 94 percent of questions asked.

    Żubrówka Czarna

    The contest chatbot operating in Messenger as part of the ‘Czarna Polana’ project, with the developers tackling technology, social media and the innovation around us.

    Play

    We brought one of the largest telecommunications networks in Central Europe into the world of automated communications. The crucial part involved presenting Play’s offer to individual customers and collecting leads.

    Tołpa

    The chatbot played an important role in the #zmywamysie campaign promoting make-up removal products. It assisted in e-commerce activities, showcased the brand’s offer and provided personalized discount codes.

    PEPCO

    The contest to celebrate Children’s Day designed especially for this supermarket chain’s customers. We have used the KODA engage module, which enables a quick (24h) launch and contest management on the KODA Platform.

    Home Broker

    Integrated with the property broker database, the chatbot helps to filter offers according to the customer’s expectations and helps to select the best matching offer.

    Contact with us

    You are one step away from separating yourself from the communication community in your organization

    You can contact us and we will prepare a dedicated offer for you.