Set goals and track them
Standard and custom metrics
The KODA Platform provides the most important information related to the bot’s performance. How many users hold conversations? What communication channels do they use? What is the duration of each session? What is the repeatability and what is the rejection rate? – these are just some of the standard metrics.
You can also define custom objectives for a specific process.
Flexibility in creating statistical events
Do you want to know which of the available languages the caller wants to hold a conversation in? Would you like to find out what his or her questions are about? Do you want to be sure he or she has completed the process they started during the call?
These are just some of the most commonly configured events in the KODA Platform. Each action performed by the bot or its caller can be defined by a specific parameter to learn lessons for the future.
Business Intelligence Tools
For our clients, the bots they use represent solutions that are benchmarked against other communication channels or tools to accomplish the same goal.
That’s why it’s important that data on topics covered and the effectiveness of conversations be automatically transferred to tools like Power BI, Data studio or Tableau. Of course, if you simply need a .csv file – that’s a piece of cake.
Google Data Studio
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